Why Us ?
Kairos is
A time when conditions are right for the accomplishment of a crucial action : the opportune and decisive moment in which something special happens”
Customer Centric
We are a boutique service provider that is passionate about finding ways to solve business challenges. We cultivate an environment with our associates, leadership, and clients that is dedicated, focused, and committed to providing a superior customer experience. By creating strong human connections with our teams, clients, and your customers we will inspire long-lasting relationships.
Agile and Innovative
We understand that business needs may change quickly which may require the need for rapid deployment and execution. Our clients can expect engagement from our Vice President to the production managers in order to meet technology and human resource requirements. Our team moves fast and can meet the most aggressive implementation timelines while exceeding your expectations.
Differentiated Value Proposition
We believe in providing the resources needed to deliver a boutique experience to our customers. This means that we do not use the standard model for span of controls on leadership. You will have a client service manager regardless of scale. We are in this for the long haul; and for us to provide you a differentiated service, we need to provide you with more quality resources than our competitors. Happy associates and happy clients are good for business.
Expertise
We have been able to establish a culture of winning based on assembling a remarkable team with varied cultural backgrounds and experience from across the contact center industry. The tenure of our talent acquisition specialists, human resources, and frontline management teams are unrivaled in the market. It is this collective knowledge that lays the foundation for which our boutique services are built upon. When it comes to facilities management, we have managed sites for multinational corporations wanting to grow their operations, expansions ranging anywhere from 100 to 1000 seats. This includes security, recruiting, IT support, and other services. We have also retained legal representation with a proven track record of drafting solid labor contracts that protect your business. To make sure our clients meet their financial targets, we provide them with cost effective solutions across a multitude of services. Our assets and competencies have enabled us to be the go-to source for companies that want pure outsourcing, hosted services, or a hybrid solution. When achievement of a crucial action is needed for your business, Kairos Connect delivers!
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