{"id":1,"date":"2021-04-19T10:45:58","date_gmt":"2021-04-19T10:45:58","guid":{"rendered":"http:\/\/kairos.lov.agency\/?p=1"},"modified":"2021-07-14T06:38:29","modified_gmt":"2021-07-14T06:38:29","slug":"how-proactive-customer-care-can-transform-your-customer-experience","status":"publish","type":"post","link":"https:\/\/kairosconnects.com\/es\/how-proactive-customer-care-can-transform-your-customer-experience\/","title":{"rendered":"C\u00f3mo la atenci\u00f3n al cliente proactiva puede transformar su experiencia de cliente."},"content":{"rendered":"<p>La atenci\u00f3n al cliente siempre ha sido muy reactiva y muy pocas veces proactiva. De hecho, la mayor\u00eda de las organizaciones de servicios operan de manera reactiva, lo que requiere que los clientes inviertan un esfuerzo significativo para navegar por m\u00faltiples canales de servicio, a menudo sin \u00e9xito. Desafortunadamente, esto conduce a una baja contenci\u00f3n del autoservicio y a la insatisfacci\u00f3n del cliente.<\/p>\n\n\n\n<p>Su enfoque, como marca centrada en el cliente, debe apuntar a una experiencia sin fricciones para sus clientes, no al rev\u00e9s. Los l\u00edderes de atenci\u00f3n al cliente y soporte deben emplear un compromiso din\u00e1mico con el cliente para permitir una experiencia de cliente m\u00e1s personalizada<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>El ROI de implementar un enfoque proactivo de atenci\u00f3n al cliente y soporte al cliente.<\/strong><\/h4>\n\n\n\n<p>En un estudio reciente realizado por Gartner a m\u00e1s de 6.000 clientes, solo el 13% de los encuestados informa alg\u00fan tipo de servicio al cliente proactivo.<\/p>\n\n\n\n<p>Sin embargo, esa misma investigaci\u00f3n muestra que el servicio al cliente proactivo puede resultar en un aumento de un punto porcentual total en su puntaje de promotor neto, puntaje de satisfacci\u00f3n del cliente, puntaje de esfuerzo del cliente y puntaje de mejora de valor.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Razones por las que deber\u00eda centrarse en una atenci\u00f3n al cliente proactiva.<\/strong><\/h4>\n\n\n\n<p>En un estudio diferente se encontraron hallazgos sobre qu\u00e9 motivos ser\u00edan aceptables por parte de los clientes, en caso de que quisiera realizar el servicio al cliente o la atenci\u00f3n al cliente, de manera proactiva.<\/p>\n\n\n\n<p>Estas razones son las siguientes:<\/p>\n\n\n\n<ul><li>El 30% est\u00e1 abierto, si es para resolver un problema.<\/li><li>El 20% est\u00e1 abierto, si es para educarlos en una nueva funci\u00f3n.<\/li><li>El 18% est\u00e1 abierto, si se trata de ofrecer un nuevo producto.<\/li><li>12% est\u00e1n abiertos, si se trata de renovar una compra.<\/li><\/ul>\n\n\n\n<p>Always keep in mind that most of the customer experience happens in a digital environment, mainly due to the recent pandemic and you should always strategize with this in mind, focusing on process, people and technology. A proactive approach towards <a href=\"https:\/\/kairosconnects.com\/es\/\" target=\"_blank\" rel=\"noreferrer noopener\">nearshore call center<\/a> or customer care and support will directly impact on your company by:<\/p>\n\n\n\n<ul><li>Ingresos crecientes.<\/li><li>Reducci\u00f3n de gastos.<\/li><li>Mejorando su experiencia general del cliente.<\/li><\/ul>\n\n\n\n<p>Las expectativas de servicio al cliente est\u00e1n aumentando y cada interacci\u00f3n es una oportunidad para aumentar la lealtad y mitigar la deslealtad. Es el momento adecuado para enfocarse e invertir en la ejecuci\u00f3n de la experiencia del cliente y Kairos Connect puede ser el socio adecuado para usted, ya que brindamos servicios de centro de contacto boutique, servicios alojados y consultor\u00eda para ayudarlo a brindar la mejor experiencia al cliente en su clase. .<\/p>\n\n\n\n<p>Autor: Equipo de KAIROS Connect<\/p>\n\n\n\n<p><em>Kairos: un momento en el que las condiciones son adecuadas para la realizaci\u00f3n de una acci\u00f3n crucial; el momento oportuno y decisivo en el que ocurre algo especial.<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color\" href=\"https:\/\/api.whatsapp.com\/send?phone=18297644542\" target=\"_blank\" rel=\"noreferrer noopener\">Contacto<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>La atenci\u00f3n al cliente siempre ha sido muy reactiva y rara vez proactiva.<\/p>","protected":false},"author":1,"featured_media":831,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"categories":[1],"tags":[8,11,9,10],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - 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