From our more than 20 years of experience in the customer care industry, we know it is very important to keep your customer care or customer service team, truly inspired.

The team experience is fundamental to deliver and drive best-in-class customer experience. We share with you some of the most inspiring quotes collated over the years to help you keep your team inspired, motivated and with the right frame of mind, within your workplace.

1. “Always turn a negative situation into a positive situation.”

Quote by Michael Jordan – Former Basketball Player, 6-Time NBA Champion, NBA Team Owner, Billionaire and Investor.

2. “You’ve got to start with the customer experience and work back toward the technology, not the other way around.”

Quote by Steve Jobs – Former Co-Founder and CEO of Apple.

3. “People will soon forget what you said. They will NEVER forget how you made them feel.”

Quote by Dr. Maya Angelou – American poet, memoirist, and US civil rights activist.

4. “Your most unhappy customers are your greatest source of learning.”

Quote by Bill Gates – Co-Founder of Microsoft.

5. “The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company.”

Quote by Jeff Bezos – Founder and CEO of Amazon.

6. “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Quote by Sam Walton – Founder of Walmart.

7. “It takes months to find a customer… seconds to lose one.”

Quote by Vince Lombardi – Former NFL Coach and NFL Champion with the Green Bay Packers.

8. “Be genuine. Be remarkable. Be worth connecting with.”

Quote by Seth Godin – American Multi-Bestselling author, Marketer and former dot com business executive.

9. “Quality in a product or service is not what you put into it. It is what the client or customer get out of it.”

Quote by Peter Drucker – Austrian Management Consultant, Educator and Author. Known as the father of modern management.

10. “We are what we repeatedly do. Excellence, therefore, is not an act but a habit.”

Quote by Aristotle – Greek Philosopher.

11. “Most people do not listen with the intent to understand; they listen with the intent to reply.”

Quote by Stephen R. Covey – American educator, author, businessman, and keynote speaker. His most popular book is The 7 Habits of Highly Effective People.

12. “Look after the customer and the business will take care of itself.”

Quote by Ray Kroc – American businessman, developed the McDonald’s brand and business model.

13. “Focus on your customer and lead your people as though their lives depend on your success.”

Quote by Warren Buffet – American investor, business tycoon, philanthropist, and the chairman and CEO of Berkshire Hathaway.

14. “Motivation comes from working on things we care about. It also comes from working with people we care about.”

Quote by Sheryl Sandberg – American business executive, billionaire and philanthropist. Sandberg serves as the Chief Operating Officer of Facebook and the founder of LeanIn.

15. “Customer service shouldn’t just be a department, it should be the entire company.”

Quote by Tony Hsieh – American Internet entrepreneur and venture capitalist. He retired as the CEO of the online shoe and clothing company Zappos in August 2020.

16. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”

Quote by Richard Branson – English business magnate, investor, and author.

17. “Always deliver more than expected.”

Quote by Larry Page – American computer scientist and Internet entrepreneur. He is best known as one of the co-founders of Google.

Author: KAIROS Connect Team

Kairos: A time when conditions are right for the accomplishment of a crucial action; the opportune and decisive moment in which something special happens.